Two new 45-minute recorded webinars and a guide for volunteer
managers to use during National Volunteer Week, April 15-21, 2018!
AVAILABLE ONLY VIA RECORDED WEBINARS
Webinars available Monday, January 1, 2018
Volunteer managers are constantly looking for ways to honor and show appreciation to volunteers. Volunteers often want more information and the opportunity to learn new skills to better care for patients and families. This appreciation event package is designed to address these needs with two new 45-minute recorded webinars and a guide for volunteer managers.
- Use the guide to create the perfect volunteer appreciation event
- Share the two recorded webinars with volunteers at your convenience
- Consider offering a one-time event, multiple small appreciation events, or spread activities throughout National Volunteer Week
- These recordings can be emailed to volunteers to view at their convenience
Receive both recorded webinars and the planning guide for the price of a single webinar!
Guide for Volunteer Managers Includes:
- Ideas for structuring events
- Discussion guide to use following the webinars
- Group exercises for before and after the webinars, with debriefing instructions
- Resource list for further learning opportunities
- Additional exercises and learning activities for expanding the event beyond the webinars
How to De-escalate Intense Emotions
Working with seriously ill people can evoke a variety of intense emotions. It’s not uncommon for even seasoned professionals to find themselves thinking “What do I do now?”
This webinar will address how volunteers can respond and behave in situations where people are venting, angry, or expressing deep sorrow. It will also provide ways volunteers can help de-escalate certain emotions by using mindfulness techniques to bring people back to the present moment.
- Four common situations when volunteers may be faced with intense emotions
- Differentiate emotions such as intense anger versus intense sadness
- The Dual Process Model for Coping with Grief as an approach to working with intense sadness
- The LOWLINE model for dealing with intense emotions, such as anger
- Three examples in which volunteers can use one or both approaches
Ethical Considerations for Volunteers
Hospice volunteers often face the dilemma of being asked to assist/advocate for the patient or family, yet serve the needs of the organization. What happens if:
a patient shares potentially harmful information, but says, “Please don’t tell anyone”?
patients or family members make choices that conflict with your personal values?
you’re asked to do something that makes you uncomfortable?
Not all ethical challenges have clear answers. This webinar will focus on ethical considerations volunteers face and how to find resolution.
- How volunteers can use three ethical principles to navigate challenging situations
- Four examples of potentially difficult situations with options/solutions
- A process for selecting the best option based on organizational policies, boundaries, and ethics
WHO SHOULD ATTEND?
This informative session is designed with volunteers in mind. It will benefit volunteer managers, volunteers, and others working alongside volunteers.
PLEASE NOTE: Webinar content is subject to copyright and intended for your individual organization’s use only.
We provide hospice webinars on compliance, regulations, volunteer management, human resources, ICD-10, billing, post-acute care & other topics, join our mailing list.