Aug 20

Making It Right: Perfecting Your Customer Service Recovery Process

Registration Options & Pricing

Please select your membership status.

Live Webinar Includes

  • Unlimited Connections to the Live Webinar
  • Handout and Take-Away Toolkit
  • Available on Desktop, Mobile & Tablet
  • Presenter’s Contact Info for Follow-Up

Recorded Webinar Includes

  • Recording of the Live Webinar
  • Can be viewed anytime 24/7, beginning 2 business days after the webinar
  • Handout and Take-Away Toolkit
  • Available on Desktop, Mobile & Tablet
  • Free Digital Download, yours to keep
  • Share link with anyone at your hospice
  • Presenter’s contact info for follow-up

9:00 am – 10:30 am HST
11:00 am – 12:30 pm AKT
12:00 pm – 1:30 pm PT
1:00 pm – 2:30 pm MT
2:00 pm – 3:30 pm CT
3:00 pm – 4:30 pm ET

Are you looking to transform the customer experience within your agency? Join this informative webinar for clarity on what superior service looks like and how to implement changes quickly to perfect the process.


  • Define superior customer service
  • Avoid the 10 sins of poor customer service
  • Discover an effective process to avoid service failures
  • Try a new approach to service recovery
  • Hold employees accountable for customer service
  • Employ secrets from top companies who offer world-class service
  • Understand the complex nature of healthcare service failures that can’t be remedied in the customer’s eyes


We all know what it feels like to receive poor customer service. This webinar will address the 10 deadly sins of subpar customer service. You’ll learn how to prevent service failures before they happen and spend more time focusing on enhancing your agency’s services and reputation. For occasional slipups, a service recovery approach will be provided that will surprise and delight customers.

Holding employees accountable for delivering superior service can be challenging. This valuable webinar will include a thought-provoking interaction on how to hold people to a higher level. Customer service in its basic form is simply human interaction. Breaking down that interaction into steps and setting interaction benchmarks will impact change quickly. When everyone is dedicated to serving customers, patients, families, and each other, the culture is positively affected. Attend this webinar to take the first step toward improving the experience of others, including customers, employees, and coworkers.

Attendance certificate provided to self-report CE credits.


This informative session is designed for leaders and managers in sales, operations, or clinical departments as well as human resources personnel and anyone involved with customer care and satisfaction.

This webinar is available exclusively through the Hospice & Home Care Webinar Network.

PLEASE NOTE: Webinar content is subject to copyright and intended for your individual organization's use only.


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