Thursday
Dec 19
2019

CAHPS Hospice Survey – Best Practices for Improving Scores

Registration Options & Pricing

Please select your membership status.


Live Webinar Includes

  • One connection to the Live Webinar
  • Handout and Take-Away Toolkit
  • Available on Desktop, Mobile & Tablet
  • Presenter’s Contact Info for Follow-Up

Recorded Webinar Includes

  • Recording of the Live Webinar
  • Available 6 business days following Live date
  • Available for 6 months following Live
  • Handout and Take-Away Toolkit
  • Available on Desktop, Mobile & Tablet
  • Free Digital Download, yours to keep
  • Share link with anyone at your hospice
  • Presenter’s contact info for follow-up
50+
Webinars
Available
100%
Satisfaction
Guaranteed

Available Exclusively Through the Hospice & Home Care Webinar Network!

10:00 am – 11:30 am HST
11:00 am – 12:30 pm AKT
12:00 pm – 1:30 pm PT
1:00 pm – 2:30 pm MT
2:00 pm – 3:30 pm CT
3:00 pm – 4:30 pm ET

This session will take you through the questions that affect the measures and review best practices.

AFTER THIS WEBINAR YOU’LL BE ABLE TO:

  • Review the updated measures that will affect public reporting
  • Fulfill patient communication requirements regarding the CAHPS Hospice Survey
  • Detail review questions from survey document
  • Consider how agency actions affect patient responses

WEBINAR DETAILS

A lack of satisfaction survey responses is frustrating and difficult to combat. However, agencies can affect the scores they receive from those that do respond!  Some questions that impact the CAHPS Hospice Survey results are directly impacted by the influence your clinicians have on patients.  Are clinicians treating wounds or are they treating patients?  If patients believe they are just another Medicare number, your hospice’s CAHPS results will reflect that.  This session will take you through the questions that affect the measures and review best practices.  Ensure patients feel like a top priority and know your hospice is providing the best caregivers!

Attendance certificate provided to self-report CE credits.
CONTINUING EDUCATION
Social workers and nurses in Maryland receive 1.5 credits through the Hospice & Palliative Care Network of Maryland. Please email your attendance certificate to Katherine.lally@hnmd.org, members receive credit for free, nonmembers incur a $20 processing fee.

WHO SHOULD ATTEND?

This informative session is designed for directors, administrators, field staff, and all staff members that impact patient satisfaction.

TAKE-AWAY TOOLKIT

  • Checklist of helpful hints for improving CAHPS Hospice Survey scores

PLEASE NOTE: Webinar content is subject to copyright and intended for your individual organization's use only.

MEET THE PRESENTER

Healthcare Provider Solutions, Inc.
You might be interested in:

We provide hospice webinars on compliance, regulations, volunteer management, human resources, ICD-10, billing, post-acute care & other topics, join our mailing list.