Susan Keane Baker, author of Managing Patient Expectations, is a dynamic speaker known for providing practical techniques that can be implemented quickly. A former hospital vice president, Susan attained the designation of Fellow of the American Society for Healthcare Risk Management. She has served as a member of the Board of Examiners for the Malcom Baldrige National Quality Award and is currently a Commissioner on the Connecticut State Commission on Medicolegal Investigations. Susan also teaches an annual risk management seminar for Quinnipiac University.
Shopping Cart
Qty
Price
Date
Webinar
Type
Cost
Online Training
Cost
Tokens
Description
Cart is empty.
Coupon
Cart Total
If you are paying with a Subscription Token, please enter token code at Payment Method screen.
* The Username and Password is not the same as the one you have established for your state association. The Username and Password created here is for the purpose of webinar registrations only.