2017 Volunteer Appreciation Event Package

Two new 45-minute recorded webinars and a guide for volunteer managers to use during National Volunteer Week, April 23-29, 2017!

Available Sunday, January 1, 2017

Volunteer managers are constantly looking for ways to honor and show appreciation to volunteers.  Volunteers often want more information and the opportunity to learn new skills to better care for patients and families.  This appreciation event package is designed to address these needs with two new 45-minute recorded webinars and a guide for volunteer managers. 

  • Use the guide to create the perfect volunteer appreciation event.
  • Share the two recorded webinars with volunteers at your convenience.
  • Consider offering a one-time event that lasts a couple hours; multiple small appreciation events during the day, evening, or weekend; or spread activities throughout National Volunteer Week,
    April 23-29, 2017.
  • These recordings can also be emailed to volunteers to view at their convenience.

Receive both recorded webinars and the planning guide for the price of a single webinar!

Guide for Volunteer Managers:

  • Ideas for structuring events
  • Discussion guide to use following the webinars
  • Group exercises for before and after the webinars, with debriefing instructions
  • A list of resources for additional learning opportunities
  • Additional exercises and learning activities for expanding the event beyond the webinars

Working with People from Different
Cultures & with Different Beliefs

Hospice staffs’ primary goal is to help people have the best possible end-of-life experience. One of the challenges is that all people are different. Some have many resources and others have few-to-none; some have families that come together to assist, while others have families that split apart. There are also patients and families from different cultures or who have different belief systems than team members. Yet everyone must receive the best we have to offer. To do this, we must ensure the care provided is culturally and religiously sensitive. This webinar will address the perspectives and skills needed to remain sensitive when serving people from other cultures and religions.


  • Values clarification exercise to gain insight into our thoughts and feelings about people with different cultures/beliefs
  • Cultural sensitivity – the many aspects of the human condition that all hospice workers want to understand
  • Several caution areas where we might unknowingly respond or act in ways others find hurtful or offensive
  • Specific ways to respond and/or intervene when people of different faiths or beliefs say things like: “Will you pray with me?”, “Where do you think I will go when I die?”, or “In my religion we believe that God wants me to have this pain to cleanse me of my sins. That’s why I do not take pain medications.”

When People
Want to Talk About Dying

We often talk about how ever-shortening lengths of stay make it difficult to provide the best of what hospice offers. Enter the volunteer! Especially when time is short, we should ensure volunteers are prepared to respond when patients or families want to have those difficult conversations. Am I dying? Why is this happening to me? I am afraid to die.

It’s not really about having the correct answer, but more about ensuring that when a conversation door opens that it is not slammed shut due to lack of skill or preparation. This webinar will provide background information, skills, and suggested interventions so volunteers feel better prepared when people want to talk about dying.


  • Ensuring that we are prepared to walk through conversation doors when people open them
  • Why talking directly about dying can be difficult for the patient, family, and volunteer
  • Being helpful to people who cannot speak
  • Ways to invite people to talk about potentially frightening topics
  • Specific ways of responding when faced with unsettling questions or topics


This informative session is designed with volunteers in mind.  It will be most useful for volunteer managers, volunteers, and others working alongside volunteers.


PLEASE NOTE: Webinar content is subject to copyright and intended for your individual organization’s use only.