Tuesday
Nov 6
2018

Customer Service & How to Deal with Difficult People

Registration Options & Pricing

Please select your membership status.


Live Webinar Includes

  • One connection to the Live Webinar
  • Handout and Take-Away Toolkit
  • Available on Desktop, Mobile & Tablet
  • Presenter’s Contact Info for Follow-Up

Recorded Webinar Includes

  • Recording of the Live Webinar
  • Available 6 business days following Live date
  • Available for 6 months following Live
  • Handout and Take-Away Toolkit
  • Available on Desktop, Mobile & Tablet
  • Free Digital Download, yours to keep
  • Share link with anyone at your hospice
  • Presenter’s contact info for follow-up
50+
Webinars
Available
100%
Satisfaction
Guaranteed

Tuesday, November 6, 2018

10:00 am – 11:30 am HST
11:00 am – 12:30 pm AKT
12:00 pm – 1:30 pm PT
1:00 pm – 2:30 pm MT
2:00 pm – 3:30 pm CT
3:00 pm – 4:30 pm ET

Difficult behavior is often precipitated by change.  Home health and hospice teams try to provide judgment-free care and avoid labeling challenging patients as “difficult.”  Life changes can cause stress and conflict, leading some patients to feel (or act) threatened, out of control, or argumentative.

Team members must resist using “difficult” as a descriptor to avoid judging or incorrectly characterizing patients or family members.  This webinar will review patient triggers and effective communication principles, and focus on delivering exceptional, positive care to all patients. 

HIGHLIGHTS

  • Who are our customers?
  • Customers’ internal and external difficult behaviors
  • Patient triggers that precipitate difficult behaviors
  • Improving communication skills
  • How to provide excellent customer/patient service every time
  • TAKE-AWAY TOOLKIT
    • Useful resource books and articles
    • Reference links

WHO SHOULD ATTEND?

This informative session is for administrators, managers, business development staff, and customer service trainers who want to enhance their customer service skills.

PLEASE NOTE: Webinar content is subject to copyright and intended for your individual organization’s use only.

MEET THE PRESENTER

Turner Healthcare Consulting
You might be interested in:

We provide hospice webinars on compliance, regulations, volunteer management, human resources, ICD-10, billing, post-acute care & other topics, join our mailing list.