Explore your strengths and successes (especially related to past and ongoing COVID-19 challenges) and take a closer look at how to maneuver around obstacles in order to provide consistent, high-level, end-of-life care.
90-minute webinars – available live or on-demand
- Is Your Hospice Program Consistent with Your Marketing Messages?
- Are You the Social Worker or Chaplain You Want to Be?
- Are You the Volunteer Manager You Want to Be?
Purchase webinars individually or buy the whole series to save 10%!
We all have marketing messages that we believe define who we are – messages regarding care our organization provides and its specific disciplines. Yet stating who we are and then ensuring our practices hold true can be challenging. We always strive to provide the best possible care or a certain level of care – except when we don’t. This may very well be the moment in time that defines us. Certainly, providing high-quality, compassionate care is the heart of our work but if your loved one received something less, would it matter to you if the care they received was the exception and not the rule?
November 3, 2022
Is Your Hospice Program Consistent with Your Marketing Messages?
Mary Labyak, a pioneer of the hospice movement, once said, “If you have seen one hospice program, then you have seen one hospice program.” We have all seen the variation in hospice care nationally and even within local communities. But is there a way to develop consistency within our practice, or at least, some level of agency consistency? There are many self-created and built-in obstacles that interfere with consistency. This webinar will use the “defining moments” concept to conduct an honest assessment of where you are and how to consistently provide high-level, end-of-life care to everyone we serve.
November 17, 2022
Are You the Social Worker or Chaplain You Want to Be?
Are you the chaplain or social worker you really want to be? In general, our best work is done with people we connect with. Times of great growth do not take place in comfort zones. Who are you with difficult people or those reluctant to “let you in”? Are you sometimes relieved when a family declines social work or chaplain visits? This webinar will explore those moments that define who we are in our roles and will delve into ways to continually raise the bar for exceptional chaplain and social work end-of-life care.
December 1, 2022
Are You the Volunteer Manager You Want to Be?
There are plenty of moments that define the overall effectiveness of volunteer services – both nationally and within our organizations. Is your program effective? Are you the volunteer manager you want to be? Are you the person who feels that meeting the 5% requirement is good enough or do you believe in seeing volunteers everywhere you look? What moments define who you are in your work? This webinar will explore the meaning of exceptionalism as it relates to hospice volunteerism.