Apr 21

Charting for the Jury: Improving Documentation & Quality Care

Registration Options & Pricing

Please select your membership status.

On-Demand Access Includes:

  • Unlimited Access to Webinar Recording
  • Can be viewed anytime 24/7, beginning 2 business days after the webinar
  • Handout and Take-Away Toolkit
  • Available on Desktop, Mobile & Tablet
  • Free Digital Download, yours to keep
  • Share link with anyone at your agency
  • Presenter’s contact info for follow-up

9:00 am – 10:30 am HST
11:00 am – 12:30 pm AKT
12:00 pm – 1:30 pm PT
1:00 pm – 2:30 pm MT
2:00 pm – 3:30 pm CT
3:00 pm – 4:30 pm ET

Protect your agency during a malpractice suit and improve patient care with documentation. Ensure your team is prepared and understands the proper processes and potential consequences of inadequate charting.


  • Determine the difference between correcting and altering records
  • Assess a medical record correction using the SLIDE rule
  • Use the “chunk and check” technique to determine the patient’s understanding and likely follow through
  • Recognize the risks of altering a medical record
  • Explain why documenting patient telephone calls is essential
  • Judge the gaps in report tracking that result in patient injury
  • Reduce the risk of medication errors
  • Avoid common errors in electronic recordkeeping
  • Describe the consequences of not documenting a patient’s failure to follow through


The true importance of documentation is to improve patient care. When records are kept carefully and consistently, the treatment team provides better care. This care experience is a significant event in a patient’s life. If a malpractice suit is filed, the patient will recall the “facts” in minute detail. However, a caregiver’s recollections may be considered unsubstantiated if not properly documented – even if based on standard practice. The patient’s recollections are unsubstantiated, but patients are not obligated to keep records. Fortunately, concise recordkeeping that accurately reflects the care provided and related reasoning carry greater weight with a jury, unless something is done to discredit the records.

In court, the patient’s attorney will often ask how many patients you care for during an average day. That number is then multiplied by the number of days, weeks, and years since the time in question. With so many patients, how can you remember this situation so well? Who did you care for after this patient? Which nurses were on duty that day? What time did you get back from lunch? These issues have nothing to do with the malpractice suit, but can influence the jury to give the patient’s memory more weight. Medical records may be your best friend or worst enemy in the courtroom. If properly prepared, they are the best, and sometimes the only, defense during malpractice litigation.

Attendance certificate provided to self-report CE credits.


This informative session is designed for all personnel who document patient care, quality improvement directors, medical and nursing directors, risk managers, and leadership.


  • Learning guide
  • Telephone call documentation log
  • Additional resources
  • Interactive quiz

This webinar is available exclusively through the Hospice & Home Care Webinar Network.

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