Oct 6

Working with the Challenging Volunteer: Coaching, Redirecting & Terminating

Registration Options & Pricing

Please select your membership status.

Recorded Webinar Includes

  • Recording of the Live Webinar
  • Available 6 business days following Live date
  • Handout and Take-Away Toolkit
  • Available on Desktop, Mobile & Tablet
  • Free Digital Download, yours to keep
  • Share link with anyone at your hospice
  • Presenter’s contact info for follow-up

As volunteer managers, it's important to remember that we cannot allow volunteer services to harm patients/families, staff, fellow volunteers, or the organization. A volunteer with potentially problematic behavior places the organization and others in harm's way.  While it is not easy to terminate anyone – especially a volunteer – sometimes it is necessary.  As with staff, the preferable outcome is to coach or redirect the volunteer toward positive behaviors.  This webinar will address reasons it can be difficult to approach volunteers and how to overcome those barriers.  It will also cover the skills necessary to coach, guide, redirect, and terminate if necessary.

Recorded Thursday, October 6, 2016

Volunteer Training Program

Volunteers can complete required training when they are available, anytime 24/7, from a laptop, iPad, or mobile device. Training can begin immediately resulting in a faster, more efficient onboarding process. If you want to learn more and be notified when this training is available, provide us with your email address.


  • Top five reasons we think we can't approach or terminate a volunteer
  • Common behaviors that must be addressed
  • Ways to redirect negative behaviors
  • Using coaching skills to reinforce positive behaviors and eliminate negative ones
  • How to terminate a volunteer and minimize the fallout
    • Handout with additional lecture notes
    • Additional resources for more information
    • Sample policy/procedure
    • Termination checklist
    • Links to useful online guides


This informative session is designed for volunteer managers, administrators, directors, and other managers who want to learn more about how to work with volunteers.

PLEASE NOTE: Webinar content is subject to copyright and intended for your individual organization’s use only.


Executive Director APHSW
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