Wednesday
Nov 10
2021

22 Tactics to Increase Your CAHPS Scores in 2022

Registration Options & Pricing

Please select your membership status.


On-Demand Access Includes:

  • Unlimited Access to Webinar Recording
  • Can be viewed anytime 24/7, beginning 2 business days after the webinar
  • Handout and Take-Away Toolkit
  • Available on Desktop, Mobile & Tablet
  • Free Digital Download, yours to keep
  • Share link with anyone at your agency
  • Presenter’s contact info for follow-up
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This is a 90-minute webinar.

10:00 am – 11:30 am HST
11:00 am – 12:30 pm AKT
12:00 pm – 1:30 pm PT
1:00 pm – 2:30 pm MT
2:00 pm – 3:30 pm CT
3:00 pm – 4:30 pm ET

A lack of satisfaction-survey responses is frustrating and difficult to combat. However, agencies can affect the scores they receive from those that do respond! Learn how to increase your CAHPS scores plus ensure patients and families are a top priority.

AFTER THIS WEBINAR YOU’LL BE ABLE TO:

  • Use practical techniques to increase your CAHPS scores
  • Evaluate techniques to increase staff engagement
  • Explain how to increase survey response rates
  • Describe best practices for sharing CAHPS results with your team

WEBINAR DETAILS

Patient-experience survey results enable you to evaluate improvement from the patient or client’s perspective. The public reporting of patient and family feedback by CMS created pressure to demonstrate patient satisfaction greater than one’s competitors. No leadership team can afford to ignore the public reporting and financial implications of CAHPS. Join this webinar to learn 22 practical techniques your agency can implement immediately to increase scores and improve overall care.

Attendance certificate provided, however there are no pre-approved CEs associated with this webinar.

THIS WEBINAR BENEFITS THE FOLLOWING AGENCIES:

  • Hospice
  • Home Health
  • Home Care
  • Palliative Care

WHO SHOULD ATTEND?

This informative session is designed for leaders responsible for the care of patients, clients, and family members. Directors, administrators, field staff, and all staff members that impact patient satisfaction will benefit from attending.

TAKE-AWAY TOOLKIT

  • Templates for client communications
  • Scripts for service recovery
  • Resources for increasing emotional value of encounters
  • PDF of slides and speaker’s contact info for follow-up questions

PLEASE NOTE: Webinar content is subject to copyright and intended for your individual organization's use only.

This webinar is available exclusively through the Hospice & Home Care Webinar Network.

MEET THE PRESENTER


We provide hospice and home care webinars on compliance, regulations, volunteer management, human resources, ICD-10, billing, post-acute care & other topics, join our mailing list.