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Volunteers Everywhere You Look! Raising the Bar for Care & Services with Volunteers

In many hospice programs, patient care volunteers and office volunteers are about the only options available. Yet volunteers can do so much more. Providing more volunteer opportunities prevents burnout, keeps volunteers involved, and increases the amount and types of services that can be offered to patients and families – increasing overall satisfaction. This webinar will focus on developing new and creative volunteer programs beginning with a needs assessment and ending with program evaluation and follow-up to ensure success.

Recorded Thursday, August 6, 2015

HIGHLIGHTS

  • Creating new programs
    • Needs assessments
    • Program design
    • Writing policies/procedures, position descriptions, and training programs that are specific to these new roles
    • Working with staff and volunteers to ensure success
    • Monitoring/evaluating program outcomes
    • Troubleshooting
  • Developing e-volunteering programs and services
  • TAKE-AWAY TOOLKIT
    • Program development guide
    • Sample needs assessment format
    • Sample policies, procedures, and position descriptions
    • Guidelines for program evaluation
    • E-volunteering ideas

WHO SHOULD ATTEND?

This informative session is designed for anyone needing to know about volunteer programs. Medicare states, “Volunteers must provide day-to-day administrative and/or direct patient care services in an amount that, at a minimum, equals 5 percent of the total patient care hours of all paid hospice employees and contract staff.” Therefore, ensuring that you have skilled volunteer managers is necessary for all organizations.

PLEASE NOTE

Webinar content is subject to copyright and intended for your individual organization’s use only.

MEET THE PRESENTER